Original job description
Responsibilities:
- Develop product and operational knowledge of Samuel, Son & Co., Limited.
- Train with our sales team and attend all job-related training sessions.
- Develop knowledge of all applicable Samuel facilities.
- Provide back-up coverage for the other Inside Sales Representatives.
- Maintain ongoing contact with customers and promote exemplary customer service.
- Manage account activity and status.
- Ensure timely delivery of products with a desire to provide world-class service.
- Participate in the design of sales strategies.
- Assist in the management and growth of existing customer accounts.
- Generate quotations and supply product information to satisfy customer needs.
- Provide solutions to customer inquiries.
- Develop strong relationships internally and externally.
- Initiate a sales career development plan.
- Other responsibilities as assigned
Education and Certifications:
- Completion of post-secondary education, University / College education in Business or Marketing preferred, or equivalent combination of education and experience.
Qualifications:
- Experience in the steel service industry an asset
- Effective time management skills, ability to prioritize, able to work as a member of a team
- Strong written and oral communication skills
- Experience with Excel, Word, and Outlook. D365 experience is a plus.
- Previous interaction and experience working with customers
- Drive, determination and ability to work both independently with little direction and as part of a team.
- Focused on value-added selling, customer service, and developing strategic partnerships with customers.
The expected compensation range for this position is $49,500 - $61,500. This range includes base pay and target variable pay. Actual compensation will depend on factors such as geographic location, skills, education, and experience. We also consider internal equity to ensure fair and consistent pay practices. This range reflects the expected full compensation range for the role; most offers will fall within the range and not at the maximum in order to allow for future growth.
More about this job
Responsibilities
Develop product and operational knowledge while training with the sales team, supporting Inside Sales Representatives, and maintaining strong customer relationships. Manage account activity, provide quotations and product information, support sales strategies, and help grow existing customer accounts while ensuring timely delivery and excellent service.
Requirements
Post-secondary education in Business or Marketing is preferred, or an equivalent combination of education and experience; steel service industry experience is an asset. Candidates should have customer-facing experience, strong communication and time-management skills, proficiency with Excel, Word, and Outlook, and the ability to work independently and as part of a team.
Skills
- Customer Service
- Sales
- Account Management
- Quotation Generation
- Product Knowledge
- Time Management
- Prioritization
- Written Communication
- Oral Communication
- Teamwork
- Independent Work
- Strategic Partnerships
- Value-Added Selling
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Customer Service & Support
- Manufacturing
Keywords
- Inside Sales
- Steel Service Industry
- Customer Service
- Account Management
- Sales Training
- Product Knowledge
- Operational Knowledge
- Sales Strategies
- Customer Accounts
- Quotations
- Product Information
- Customer Inquiries
- Strategic Partnerships
- Value-Added Selling
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- D365
- Time Management
- Prioritization
- Teamwork
- Product Delivery
