Technical Specialist, Connected Vehicle Quality (Contract)
Location: Oakville, ON (4 days on site)
Duration: 12-month contract
Hours: Monday to Friday, 8:00 AM to 5:00 PM
About the Role
Our client, a global automotive leader, is looking for a Technical Specialist to be the Voice of the Customer for its telematics and fleet management business. You will lead the resolution of customer quality issues and use connected vehicle data to catch problems early and improve quality outcomes for commercial and fleet customers.
What You’ll Do
- Monitor, prioritize and drive action on customer quality concerns from fleet escalations and business account feedback
- Lead investigations and resolve quality issues within your critical metrics
- Use connected vehicle data to identify early issues and prioritize improvements
- Benchmark internally and externally, and build action plans on quality indicators
- Support the development of a quality framework for connectivity features
- Partner with cross-functional teams to resolve customer-impacting issues quickly
- Propose ways to reduce manual work in quality issue management
What You Bring
Required
- Experience with telematics or vehicle connectivity
- Bachelor’s degree
- 2+ years resolving customer quality issues
- 2+ years in data analytics, reporting and dashboards
- 2+ years querying large datasets to prove or disprove theories
- 1+ year working with cross-functional teams and stakeholders
Nice to have
- Degree in Engineering, Computer Science, IT or Data Science
- 2+ years handling connected vehicle quality concerns
- BigQuery and JIRA experience
- Fleet industry experience
- Six Sigma or quality tools (DoE, Taguchi, FMEA); Green or Black Belt is a plus
- Understanding of vehicle electrical architectures
