Jobs in Hamilton

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Within 25 km of Hamilton

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L'OCCITANE Group (B Corp)

Store Manager

Burlington, ON, Canada

Full-time

Within 25 km of Hamilton · About 13.1 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posted: Oct 2, 2026

Original job description

Who You Are:

As a Store Manager at L'Occitane at Mapleview Mall, you will serve as the perfect host, curating a one-of -a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.

The Fundamentals of What You’ll Do:

Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
Prioritize Guest Experience: You create personalized experiences for your guests and proactively address all their needs.
Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth -oriented mindset.
Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise.
Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.
Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.

We value hearing from individuals who possess:

Previous supervisor experience in retail or hospitality management
Strong Leadership and communication skills
Entrepreneurial attitude with background in a sales-driven environment
Mindset focused on customer satisfaction (internal and external customers)
Knowledge of skincare, body care and fragrance is beneficial.
Experience with clienteling advantageous
Basic Technology Skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills. Skills are trainable.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

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More about this job

Responsibilities

Lead the store team and create a welcoming, personalized, multisensory experience for guests while addressing their needs. Drive business results, coach and develop team members, resolve conflicts, and support sustainability initiatives such as recycling, waste reduction, and promoting refill products.

Requirements

Previous supervisory experience in retail or hospitality management, strong leadership and communication skills, and experience in a sales-driven environment are sought. A customer-focused, entrepreneurial mindset and basic technology skills are valued; knowledge of skincare, body care, fragrance, or clienteling is beneficial.

Skills

Retail Leadership
Team Mentoring And Coaching
Customer Service
Guest Experience
Sales
Communication
Active Listening
Conflict Resolution
Business Analysis
Problem Solving
Clienteling
Skincare Knowledge
Body Care Knowledge
Fragrance Knowledge
Basic Technology Skills
Inventory Management

Visa sponsorship

Not detected in the job text

Keywords

Retail Management
Hospitality Management
Store Operations
Guest Experience
Customer Satisfaction
Sales-Driven Environment
Team Leadership
Mentoring
Coaching
Communication
Active Listening
Conflict Resolution
Business Analysis
Problem Solving
Clienteling
Skincare
Body Care
Fragrance
Technology Skills
Inventory Management
Waste Reduction
In-Store Recycling
Refill Products
Sustainability

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