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AnswerPlus Inc

Senior Technician

Hamilton, ON, Canada

Full-time

Within 25 km of Hamilton · About 14.8 km from the city centre

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Job details

Job type: Full-time
Experience: 5+ years experience as a security/alarm technician (residential + commercial)
Posted: Oct 19, 2026

Original job description

Senior Security Technician (Service + Install)

PasWord Protection Services Inc. | Hamilton + Halton + Niagara + Brant + Peel | Full-Time

PasWord Protection Services is hiring a Senior Security Technician to lead high-quality installs, handle complex troubleshooting, and support our team in delivering an exceptional customer experience across residential and commercial sites.

What you’ll do

Lead installations and service for:
- Intrusion/alarm systems (takeovers, upgrades, troubleshooting)
- CCTV / IP & analog video systems
- Video Monitoring Systems
- Access control Systems
- Cellular communicators and monitoring-related equipment
Diagnose and resolve complex issues efficiently and professionally
Complete clean, code-compliant wiring, labeling, testing, and documentation
Communicate clearly with customers and train them on system use
Support apprentices/junior techs and uphold jobsite quality standards
Coordinate with dispatch/project leads to keep jobs moving smoothly

What we’re looking for

5+ years experience as a security/alarm technician (residential + commercial)
Strong troubleshooting skills and pride in clean workmanship
Solid knowledge of low-voltage cabling best practices
Comfortable with ladders/lifts and working on active sites
Valid driver’s license and clean driving record
Professional, customer-first attitude

Certifications are a strong asset

CFAA (Fire Alarm) or relevant fire experience
Working at Heights, WHMIS, First Aid/CPR
Lift/Scissor certification
Vendor certifications (DSC, Honeywell, Ajax, etc.) are a plus

Bonus skills (nice-to-have)

Networking fundamentals (VLANs, port forwarding, PoE switches, VPN basics)
Advanced access control experience (multi-door systems, integrations)
Experience with ULC environments and documentation standards

What we offer

Competitive compensation based on experience
Company vehicle
Steady pipeline of work across multiple regions
A team that values quality, professionalism, and customer experience
Growth opportunities into Lead Tech / Project Lead roles

Apply

Email your resume (or a short summary of your experience, certifications, and the systems you’ve worked on) to dlloyd@pasword.com with the subject:
“Senior Technician – PasWord”

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More about this job

Responsibilities

Lead installation and service work for alarm, video monitoring, CCTV, access control, and related security equipment, while diagnosing complex issues and completing clean, code-compliant wiring and documentation. Communicate with customers, train junior technicians, maintain jobsite quality, and coordinate with dispatch and project leads.

Requirements

Candidates need at least five years of residential and commercial security or alarm technician experience, strong troubleshooting ability, and knowledge of low-voltage cabling practices. A valid driver’s license, clean driving record, comfort working on active sites and at heights, and a professional customer-first attitude are required; relevant certifications are an asset.

Skills

Security System Installation
Alarm System Troubleshooting
CCTV and Video Systems
Access Control Systems
Low-Voltage Cabling
Complex Troubleshooting
Code-Compliant Wiring
Customer Communication
Apprentice Training
Jobsite Quality Standards
Networking Fundamentals
Advanced Access Control
Technical Documentation
Team Coordination

Benefits

Company Vehicle
Growth Opportunities

Visa sponsorship

Not detected in the job text

Hiring contact email

dlloyd@pasword.com

Keywords

Intrusion Alarm Systems
CCTV
IP Video
Analog Video
Video Monitoring Systems
Access Control Systems
Cellular Communicators
Low-Voltage Cabling
DSC
Honeywell
Ajax
CFAA
Fire Alarm
Working at Heights
WHMIS
First Aid
CPR
Lift Certification
Scissor Lift
VLANs
Port Forwarding
PoE Switches
VPN
ULC Environments
Residential Security
Commercial Security
Code-Compliant Wiring
System Testing
Technical Documentation

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