Location: Burlington, ON (in office, with occasional client site visits)
Type: Full-time, permanent
Compensation: $40,000 – $50,000 CAD + bonus
About the opportunity
Our client is a well-established managed services provider in the Halton region, running helpdesk, security, backup, and cloud for business clients. They're hiring a first-line Service Desk Analyst who takes pride in customer service and doing things properly.
What you'll do
- Be the first point of contact for client IT requests by phone, email, and remote session
- Troubleshoot and resolve end-user issues across Windows, Microsoft 365, and common business applications
- Escalate complex issues to the systems administration team with clear notes
- Carry out routine installs, updates, and maintenance according to documented processes
- Keep ticket time entries, statuses, and documentation accurate and up to date in real time
- Confirm each fix is tested and the client is satisfied before closing the ticket
What you bring
- IT diploma or degree, or at least 2 years of general IT or technical support experience
- Working knowledge of Windows and Microsoft 365
- A calm, patient, customer-first approach and strong attention to detail
- Comfort working as part of a close-knit team
- Willingness to earn certifications such as CompTIA, Microsoft Endpoint Administrator, and HDI
What's offered
- Health, dental, vision, life, and disability benefits
- Paid certifications and on-the-job training
- Meals and snacks provided in office; regular team events
