About the Opportunity
Cropac Equipment Inc. is looking for a highly experienced, licensed Field Service Technician to join our Service team.
This is a hands-on role for an experienced technician who is comfortable working independently, troubleshooting complex equipment issues and completing repairs directly at customer locations and job sites.
We're looking for someone who can hit the ground running. Unlike working in a shop, field service often means diagnosing and repairing equipment without another technician nearby or immediate access to additional tools and resources. You need to be confident in your abilities, resourceful and capable of making sound technical decisions on your own.
The ideal candidate brings at least 10 years of mechanical experience, including 5 years working independently in the field, along with a valid trade licence and strong diagnostic skills.
What You'll Be Doing
- Independently diagnose, troubleshoot and repair heavy equipment at customer sites and active job sites.
- Identify and resolve complex mechanical, hydraulic, electrical and electronic issues.
- Perform preventative maintenance, scheduled servicing and emergency repairs.
- Assess equipment failures, determine appropriate repair solutions and complete repairs with minimal on-site support.
- Respond to service calls and equipment breakdowns to minimize customer downtime.
- Read and interpret technical manuals, hydraulic and electrical schematics, and manufacturer repair procedures.
- Identify required parts, assist with repair estimates and coordinate repair requirements.
- Accurately document diagnostic findings, repairs, parts used and labour hours.
- Maintain an organized, properly equipped and safe company service vehicle.
- Communicate professionally with customers, providing updates on repair progress and recommendations.
- Follow Cropac's safety procedures and all applicable job-site safety requirements.
What We're Looking For
The following qualifications are required:
- Valid Trade Licence: 310T Truck and Coach Technician or 421A Heavy Duty Equipment Technician licence, or recognized equivalent.
- 10+ Years of Mechanical Experience: Hands-on experience diagnosing, maintaining and repairing heavy equipment, construction machinery, commercial trucks or similar equipment.
- 5+ Years of Field Service Experience: Proven experience independently diagnosing and repairing equipment at customer sites or in the field. These 5 years can be included within the 10 years of mechanical experience.
- Advanced Troubleshooting Skills: Strong ability to independently diagnose and repair complex mechanical, hydraulic, electrical and electronic issues.
- Independent Work Experience: Comfortable working alone at customer sites, making technical decisions and resolving problems with limited immediate support.
- Technical Knowledge: Strong understanding of diesel engines, hydraulic systems, electrical systems, diagnostic equipment and technical schematics.
- Driver's Licence & Driving Record: Must hold a valid driver's licence and have a satisfactory driver's abstract, as the position requires regular operation of a company service vehicle. A driver's abstract will be required as part of the pre-employment screening process.
- Communication Skills: Ability to communicate effectively with customers, service staff and management, and accurately document completed work.
- Safety Awareness: Strong understanding of safe work practices and the ability to identify and manage hazards in field environments.
- Flexibility: Willingness to work overtime and respond to after-hours service calls when required.
What Makes Someone Successful in This Role?
We're looking for a technician who:
- Can confidently troubleshoot equipment without relying on another technician to diagnose the problem.
- Has the experience to think through complex mechanical issues and find practical solutions.
- Takes ownership of service calls and follows through until the job is completed.
- Can adapt when working conditions, tools or resources are limited.
- Understands the importance of minimizing customer downtime without compromising safety or quality.
- Represents Cropac professionally and builds strong relationships with customers.
Work Environment
This is a field-based position requiring regular travel to customer locations, construction sites and industrial facilities. Work may involve varying weather conditions, physically demanding repairs and lifting or moving equipment and parts up to 50 lbs, with appropriate assistance when required.
Overtime, evenings and weekends may be required depending on customer service needs.
Join the Cropac Team
If you're a licensed, experienced technician who enjoys the challenge of troubleshooting equipment, working independently and solving problems in the field, we'd like to hear from you.
Apply today to join Cropac Equipment Inc.!
