Jobs in Hamilton

Newest first

Within 25 km of Hamilton

Added 4 months ago
Guest Service Agent
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Guest Service Agent (Full time/Part Time)
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Algonquin Resort

Guest Service Agent

Hamilton, ON, L8E 1H8, Canada

Part-time

Within 25 km of Hamilton · About 14.1 km from the city centre

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Job details

Job type: Part-time
Posted: Jun 10, 2026

Original job description

The duties and responsibilities for the Guest Service Representative include, but are not limited to the following:

Create a welcoming environment for our guests.
Register guests and assign rooms, accommodating special requests whenever possible.
Complete pre-registration and blocking of rooms for reservations/guest arrival.
Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
Understand room status and room status tracking.
Know room locations, types of rooms available, and room rates.
Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
Process guest check-outs.
Post and file all charges to guest, master, and city ledger accounts.
Work closely with all hotel departments to improve service delivery and efficiency.
Use proper telephone etiquette.
Coordinate guestroom maintenance work with the engineering and maintenance division.
Report any unusual occurrences or requests to the manager or supervisor.
Know all safety and emergency procedures, is aware of accident prevention policies.
Ensure the work environment is tidy and well organized at all times (lobby).
Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

Excellent communication skills in English
Must be able to speak, read, write, and understand the primary language(s) used in the workplace
Excellent organizational, interpersonal and administration skills
Proficient or familiar with computerized systems
Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
Present a high degree of professional work ethic and image
High school graduate or equivalent
Availability to work day, evening and night shifts any day of the week including weekends and holidays

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More about this job

Responsibilities

The Guest Service Agent is responsible for managing guest registrations, room assignments, and check-out processes while maintaining a welcoming lobby environment. They coordinate with housekeeping and maintenance departments to ensure room readiness and high service delivery standards.

Requirements

Candidates must be high school graduates with excellent English communication skills and proficiency in computerized systems. Availability to work flexible shifts, including nights, weekends, and holidays, is required.

Skills

Guest Relations
Cash Handling
Reservation Management
Suggestive Selling
Communication Skills
Organizational Skills
Interpersonal Skills
Computer Proficiency
Telephone Etiquette
Conflict Resolution
Administrative Skills
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Guest Services
Front Desk
Room Blocking
Credit Policies
Cash Handling
Hotel Management
Customer Experience
Reservation Systems
Housekeeping Coordination
Safety Procedures
Limited Service Hotels

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