Jobs in Hamilton

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Within 25 km of Hamilton

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Homewood Health Centre

Clinical Manager, Crisis Management Services

Hamilton, ON, Canada

Full-time

Within 25 km of Hamilton · About 2 km from the city centre

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Job details

Job type: Full-time
Experience: Minimum 5 years of clinical counselling experience in crisis and trauma and 1 year in a supervisory or management role.
Posted: Jul 14, 2026

Original job description

What You'll Be Doing

Lead, coach, and support clinicians and associates across the assigned region.
Oversee the delivery, quality, and performance of Crisis Management Services (CMS).
Recruit, onboard, train, and provide clinical consultation to network clinicians.
Manage regional clinical resources and respond to customer and operational needs.
Collaborate with leadership on strategy, program development, and service improvements.
Ensure services meet quality, accreditation, client satisfaction, and financial objectives.
Participate in on-call rotation and provide expertise in crisis intervention, trauma-informed care, and case management.

What We're Looking For

Master’s Degree in Social work, Counselling, or Psychology, with professional registration.
Minimum 5 years of clinical counselling experience in crisis and trauma and 1 year in a supervisory or management role.
Expertise in crisis management, trauma-informed care, quality assurance, and clinical service delivery.
Experience ensuring compliance with professional, legal, ethical, and accreditation standards.
Strong leadership, communication, presentation, organizational, and stakeholder management skills.
Proficiency with Microsoft Office (Word, Excel, and PowerPoint).
Proven ability to drive service excellence, accountability, and continuous improvement.
French fluency is strongly preferred; bilingual candidates will be prioritized.

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Homewood Health Centre requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

Why Work With Us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.

#homewoodishiring

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More about this job

Responsibilities

Lead and support clinicians across a region to oversee the delivery and quality of Crisis Management Services. Collaborate with leadership on strategy and program development while ensuring compliance with accreditation and financial objectives.

Requirements

Requires a Master's degree in Social Work, Counselling, or Psychology with professional registration. Candidates need at least 5 years of clinical experience in crisis and trauma, including 1 year in a supervisory role.

Skills

Crisis Management
Trauma-Informed Care
Clinical Supervision
Case Management
Quality Assurance
Stakeholder Management
Clinical Consultation
Leadership
Communication
Organizational Skills
Microsoft Office
French Fluency

Visa sponsorship

Not detected in the job text

Keywords

Crisis Management Services
Trauma-Informed Care
Clinical Counselling
Quality Assurance
Accreditation Standards
Case Management
Mental Health
Addiction Disorders
Clinical Service Delivery
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Bilingual

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