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Akitu

British Columbia based Software Customer Support Specialist

Oakville, ON, Canada

Full-time

Within 25 km of Hamilton · About 23.9 km from the city centre

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Job details

Job type: Full-time
Apply by: Apr 7, 2027
Posted: Oct 9, 2026

Original job description

Company description

Akitu is a rapidly growing company providing Dental Practice Management Software for dental clinics in Canada. With a core focus on innovation and mastering the user experience our software, Akitu One, brings a unique perspective for dentists to streamline their practice work.

Job description

The ideal candidate will reside in British Columbia and will be responsible for providing customer software and technical support as well as troubleshooting assistance to users of our software applications. This role requires a strong understanding of software systems, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical users.

As a Software Customer Support Specialist, you will be the first point of contact for users experiencing issues with our software, and you will work closely with our development team to resolve these issues promptly. Your primary goal will be to ensure that our users have a seamless and positive experience with our software. The ideal candidate will have a background in customer service, software support, and technical understanding. If you are passionate about helping customers and technology, we encourage you to apply for this role.

Primary Responsibilities

Provide frontline support, answering inbound client calls and emails.
Providing technical support and troubleshooting for software applications.
Document and track issues in a ticketing system.
Collaborate with the development team to resolve complex issues.
Conduct software testing to identify and resolve issues.
Provide training and guidance to users on software features and functionality.
Maintain a high level of customer satisfaction.
Stay up-to-date with the latest software updates and industry trends.

Qualifications & Core Competencies:

High School Diploma, G.E.D. or equivalent
Direct frontline experience with inbound calls and customer emails
High degree of organizational skills with the ability to prioritize and multi-task
Excellent communication (verbal/written) and interpersonal skills
Strong computer knowledge and data skills
Flexible, self-motivated, and a quick learner
Personable, patient and professional
Dental experience is an asset, but not required
Bilingual (French Speaking) would be an asset but not required

Location: This is a hybrid working role with the potential to become full time in office

Benefits:

Dental care
Paid time off

Permanent full time position.

Schedule: Saturdays are required

Apply Today! Visit www.akituone.com for more information!

AKITU Inc.

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More about this job

Responsibilities

Provide frontline support to users by responding to calls and emails, troubleshooting software issues, and documenting cases in a ticketing system. Work with the development team to resolve complex problems, test software, guide users, and maintain customer satisfaction.

Requirements

A high school diploma, GED, or equivalent is required, along with frontline experience handling customer calls and emails. Candidates should have strong communication, organizational, computer, and data skills, and be flexible, patient, professional, and quick to learn; dental experience and French language ability are assets but not required.

Skills

Customer Service
Software Support
Technical Support
Troubleshooting
Problem-Solving
Written Communication
Verbal Communication
Organization
Prioritization
Multitasking
Computer Skills
Data Skills
Software Testing
Issue Tracking
User Training
Customer Satisfaction

Benefits

Dental Care
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Akitu One
Software Support
Technical Support
Customer Service
Troubleshooting
Inbound Calls
Customer Emails
Ticketing System
Issue Tracking
Software Testing
User Training
Development Team
Dental Clinics
Customer Satisfaction
French Language

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