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Telstra

Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Hamilton, ON, Canada

Part-time

Within 25 km of Hamilton · About 14.8 km from the city centre

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Job details

Job type: Part-time
Apply by: Dec 31, 2026
Posted: Aug 11, 2026

Original job description

Employment Type

Permanent

Closing Date

30 Dec 2026 11:59pm

Job Title

Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Job Description

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we’re more than just a leading telecommunications company - we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store - you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

Opportunities available across these locations:

ARARAT
HAMILTON
HORSHAM
WARRNAMBOOL
WARRNAMBOOL GATEWAY

What You’ll Be Doing:

Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.

Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.

Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.

Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.

Flexibility: We offer flexible working hours and a supportive approach to parental leave - do it your way!

Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.

Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is it You We’re Looking For?

Great Communication Skills: You’re a natural at connecting with people and making their day better.

Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.

Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.

Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.

Resilience and Positivity: You have a can-do attitude, even when things get busy.

Customer-Facing Experience: Previous experience is a plus but not required - bring your enthusiasm and we’ll teach you the rest!

How to Apply:

Ready to kickstart your journey with us? Click "Apply Now" to submit your application! After applying, keep an eye out for an email from our partner, HireVue, to complete the next step in our assessment process.

Join Us at Telstra Retail:

When you become part of the Telstra team, you’re joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can’t wait to see what you’ll bring to our team!

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More about this job

Responsibilities

Deliver exceptional in-store customer journeys by identifying the right telecommunications products and services for customers. Meet and exceed sales targets and KPIs while collaborating with the team to maintain a welcoming store environment.

Requirements

Candidates should possess strong communication skills, a solution-oriented approach, and a drive to achieve sales targets. Previous customer-facing experience is preferred but not required as training is provided.

Skills

Customer Service
Consultative Selling
Communication Skills
Problem Solving
Sales Target Achievement
Technical Product Knowledge
Collaboration
Resilience
KPI Management
Interpersonal Skills

Benefits

30% Off Telstra Services
Exclusive Offers With Over 240 Brands And Partners
16 Weeks Paid Parental Leave
Telstra Extra Day Off
Gender Affirmation Leave
Cultural Leave
Blood Donor Leave
Ability To Purchase Up To 4 Weeks Additional Leave
LinkedIn Learning Access
Future Ready Career Program
Flexible Working Hours
Monthly Performance Rewards
Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Telecommunications
Retail Sales
Customer Experience
KPIs
Tech Solutions
Consultative Selling
Consumer Electronics
Customer Journey
Retail Operations
Telstra

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