Overview
IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more
here .
Responsibilities
- Maintain and update inventory records for IT hardware , software, and physical security systems
- Patch and update Windows 11 systems to ensure security compliance
- Monitor and analyze system logs, including alarm system to identify issues and patterns
- Troubleshoot and facilitate repair of laptops, desktop, cell phones, printers, scanners
- Respond to and resolve end-user support tickets using various ticketing systems
- Provide first-level technical support
- Assist with filling out and processing purchase orders, shipping, and receiving computer equipment
- Support the team with other IT-related duties as assigned
Qualifications
- Familiarity with the MS office productivity suite (Word, Excel, PowerPoint, Outlook)
- Familiarity with MS Teams and SharePoint
- Exposure to MS CoPilot and ChatGPT
- Experience with Windows 11 setup and administration
- Basic knowledge of computer hardware, operating systems, and networking fundamentals
- Strong problem-solving skills and attention to detail
- Excellent communication and customer service skills
- Ability to work independently and collaboratively in a team environment
- Familiarity with Jira or similar ticketing system for support workflows
- University or College IT Co-OP student with a concentration in server, network, firewall and physical security system
Important Dates
Start Date: May 17, 2027
End Date: Aug 6, 2027
Note: This is a hybrid role, you must be able to travel to the office.
The Canada hourly rate for this position is $25.
