Full-time jobs in Hamilton, Ontario

Find full-time jobs in Hamilton, Ontario and nearby towns within 25 km. Read the full details and apply.

Newest first

Within 25 km of Hamilton

Added 6 mins ago
(CAN)Deli Bakery Team Associate
Walmart Canada
Hamilton, ON
Added 6 mins ago
(CAN) Stocking 1 Team Associate
Walmart Canada
Oakville, ON
Added 6 mins ago
Co-Op Process Coordinator
Veolia | Water Tech
Oakville, ON
Added 7 mins ago
Stockperson/Cartpusher
Walmart Canada
Hamilton, ON
Added 7 mins ago
(CAN)Produce Stocker
Walmart Canada
Hamilton, ON
Added 7 mins ago
Business Development Representative
Klipboard
Oakville, ON
Added 22 mins ago
Financial Service Representative - LendDirect Office #
LendDirect
Hamilton, ON
Added 22 mins ago
Financial Service Representative - LendDirect Office #
Attain Finance
Hamilton, ON
Added 38 mins ago
Corporate Tax Partner
DSW ABL Advisory
Burlington, ON
Added 38 mins ago
Cook
The Landing Restaurant Group
Burlington, ON
Added 41 mins ago
308A Sheet Metal Journeyman - G2/G1
Neelands HR
Burlington, ON
Added 41 mins ago
Facilities Assistant Manager- Flamboro Casino
Great Canadian Entertainment
Hamilton, ON
Added 1 hour ago
Actuarial Consultant
Co-operators
Burlington, ON
Added 1 hour ago
Manager, Process and Planning
Canadian Blood Services
Hamilton, ON
Added 1 hour ago
Temporary 3 Month Full-Time Direct Support Professional
Karis Disability Services
Hamilton, ON
Added 1 hour ago
Manager, Project Management
American Iron & Metal (AIM)
Hamilton, ON
Added 1 hour ago
Electrical Engineer
ProMach Innovation Center
Oakville, ON
Added 1 hour ago
Store Manager (CAC2 Burlington Centre）
Miniso Canada
Burlington, ON
Added 1 hour ago
Part-time Sales Associate (CA23 Lime Ridge)
Miniso Canada
Hamilton, ON
Added 1 hour ago
Part-time Sales Associate (CAC2 Burlington Centre)
Miniso Canada
Burlington, ON
Added 1 hour ago
AZ Professional Walking Floor Driver
YORK1
Hamilton, ON
Added 1 hour ago
Board Member
Hamilton Urban Core Community Health Centre
Hamilton, ON
Added 1 hour ago
Controller
INCOM Manufacturing Group
Ancaster, ON
Added 1 hour ago
Pharmacy Manager
Walmart
Hamilton, ON
Added 1 hour ago
Seafood Clerk Full Time Day
Loblaw Companies Limited
Hamilton, ON

Ladders

Director, Customer Experience

Burlington, ON, Canada

$200,000 to $220,000 USD / year · Full-time

Within 25 km of Hamilton · About 13.1 km from the city centre

Apply About employer

Applications open in a new tab.

Job details

Pay: $200,000 to $220,000 USD / year
Job type: Full-time
Apply by: Nov 18, 2026
Experience: 10-15 years leading customer service or customer experience organizations in billion-dollar semiconductor or electronic-component firms
Posted: Oct 19, 2026

Original job description

For our client, we are seeking a Director, Customer Experience to join the team of a leader in the Manufacturing & Automotive space.

This leader will shape the customer experience strategy across global markets, with a strong focus on order fulfillment, service quality, and distributor support. The role will bring greater consistency to processes, reporting, and escalation handling while improving how customer insights inform forecasting and account planning. It is a highly visible operations leadership role that partners closely with Revenue Operations and cross-functional teams to strengthen performance and scalability.

Location: Burlington, ON - US based candidates only, no visa sponsorship available

Compensation: $200,000 – $220,000 annually

Responsibilities

Launch and manage a structured Voice of the Customer and partner program for strategic accounts
Design a tiered service model for different customer segments and serve as the escalation point for critical issues
Converge processes and systems into a unified global customer experience playbook
Own and optimize order-to-cash performance metrics through a comprehensive scorecard
Implement AI and RPA to streamline routine tasks and enhance self-service capabilities
Ensure accurate and timely reporting for distributor partners, providing the tools and training they need
Collaborate cross-functionally to integrate customer health data into forecasting and account plans
Lead and develop a global team of Customer Experience Specialists, establishing a clear career progression

Qualifications

Bachelor's degree in Business, Supply Chain, Engineering, or a related field; MBA preferred
10-15 years leading customer service or customer experience organizations in billion-dollar semiconductor or electronic-component firms
5+ years managing global or multi-regional teams across North America, EMEA, and APAC
Proven track record in order-to-cash management, especially in allocation-constrained environments
Experience with SLAs and KPIs related to order accuracy and customer satisfaction
Direct management of distributor relationships and economics
Expertise in ERP systems such as SAP or Oracle and Salesforce for order management and data extraction
Experience with automation and AI to enhance operational efficiency

Benefits

Hybrid work arrangement with 4 days on-site
Opportunity to lead a transformative customer experience initiative
Access to advanced AI and automation tools
Engagement in a strategic role within Revenue Operations
Potential for career advancement within a growing organization

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification - your background could be exactly what this team needs.

Apply About employer

More about this job

Responsibilities

Lead global customer experience strategy, unify processes and systems, and improve order-to-cash performance, service quality, and distributor support. Develop the global customer experience team and use customer insights, AI, and automation to strengthen reporting, forecasting, account planning, and operational scalability.

Requirements

Requires a bachelor's degree in business, supply chain, engineering, or a related field; an MBA is preferred. Candidates should have 10–15 years leading customer service or experience organizations in large semiconductor or electronic-component firms, at least five years managing global teams, and demonstrated expertise in order-to-cash, distributor relationships, ERP systems, Salesforce, and automation.

Skills

Customer Experience Strategy
Voice Of The Customer
Order-To-Cash Management
Global Team Leadership
Distributor Relationship Management
Service Level Agreements
Key Performance Indicators
Order Accuracy
Customer Satisfaction
ERP Systems
SAP
Oracle
Salesforce
AI And Automation
Robotic Process Automation
Forecasting And Account Planning

Benefits

Hybrid Work Arrangement
Career Advancement Opportunities
Access To AI And Automation Tools

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Voice Of The Customer
Order Fulfillment
Service Quality
Distributor Support
Global Markets
Order-To-Cash
Customer Experience Playbook
Performance Scorecard
Artificial Intelligence
Robotic Process Automation
Self-Service
Distributor Reporting
Customer Health Data
Forecasting
Account Planning
Revenue Operations
Service Level Agreements
Key Performance Indicators
Order Accuracy
Customer Satisfaction
Semiconductors
Electronic Components
SAP
Oracle
Salesforce
Automation
Allocation-Constrained Environments

Report this job