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Sirius Personnel

Customer Success Specialist

Hamilton, ON, Canada

$60,000 to $70,000 CAD / year · Full-time

Within 25 km of Hamilton · About 14.8 km from the city centre

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Job details

Pay: $60,000 to $70,000 CAD / year
Job type: Full-time
Apply by: Nov 26, 2026
Experience: Years of experience: At least 3 years in a customer supporting role
Posted: Oct 27, 2026

Original job description

Sirius Personnel is a Placement and Headhunting Agency that Specializes in Sales and Marketing Professionals in Canada. (www.siriuspersonnel.com)

Profile: Our client provides direct marketing, print production, and customer communication services to businesses and is looking for a Customer success Specialist to manage an existing portfolio of clients. In this role, you will work closely with customers, internal teams, and external vendors to coordinate marketing and print projects from start to finish while delivering exceptional customer service. You are highly organized, thrive in a fast-paced environment, and have excellent attention to detail. You enjoy analyzing data, identifying opportunities to grow existing accounts, and learning new technologies and software to help clients achieve their objectives.

Territory: Clients are in Canada and the US

Workplace: Hamilton or Burlington

Products/Services: Marketing services

Salary: $60,000-$70,000

Commissions/Bonus: $15,000-$20,000 annually, from month 1

Car allowance: km reimbursed

Expense’s reimbursement: All reasonable expenses reimbursed

Other Benefits:

Full benefits covered by company
3 weeks vacation + 4 PTO days
Tuition reimbursement

Functions:

Manage an assigned portfolio of existing business clients, serving as their primary point of contact and ensuring a high level of customer satisfaction.
Coordinate marketing, print, and communication projects from quotation through production and delivery, ensuring deadlines and quality standards are met.
Collaborate with internal departments and external vendors to keep projects on track and resolve issues quickly and effectively.
Prepare estimates, respond to client inquiries, and recommend solutions that meet customer needs while identifying opportunities to upsell additional services.
Monitor campaign performance and analyze data to provide clients with meaningful insights and recommendations for future initiatives.
Maintain accurate project documentation and manage multiple priorities simultaneously in a fast-paced, detail-oriented environment.

Requirements:

Development vs Maintenance:

Road vs Office:

Languages: Excellent written and spoken

Education: College degree or equivalent experience required

Training: Full and detailed job training

Overnight Travel: Twice a year

Years of experience: At least 3 years in a customer supporting role

Other requirements:

You are comfortable with modern tech such as AI
You can read the room
You are comfortable with non-profit clients
You can multi-task
You need to be excellent in detailed work

Transferable contacts: N/A

Transferable Knowledge: Knowledge of basic math

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More about this job

Responsibilities

Manage an existing portfolio of business clients as their primary contact, coordinating marketing, print, and communication projects from quotation through delivery. Collaborate with internal teams and vendors, resolve issues, analyze campaign results, and recommend services that support client goals and account growth.

Requirements

At least three years of experience in a customer-supporting role and a college degree or equivalent experience are required. Candidates should be highly organized, detail-oriented, comfortable with modern technology including AI, able to multitask, and effective with clients including nonprofit organizations.

Skills

Customer Service
Project Coordination
Marketing Services
Print Production
Client Communication
Vendor Coordination
Data Analysis
Campaign Performance Monitoring
Upselling
Account Growth
Estimates And Quotations
Project Documentation
Multitasking
Attention To Detail
Technology Adaptability

Benefits

Annual Commission Or Bonus
Mileage Reimbursement
Expense Reimbursement
Company-Paid Benefits
Three Weeks Of Vacation
Four PTO Days
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Customer Support
Client Portfolio Management
Marketing Services
Direct Marketing
Print Production
Customer Communications
Project Coordination
Project Quotation
Production And Delivery
Vendor Management
Customer Satisfaction
Campaign Performance
Data Analysis
Upselling
Account Growth
Estimates
Project Documentation
Artificial Intelligence
Nonprofit Clients
Basic Math

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