Jobs in Hamilton

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Within 25 km of Hamilton

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Darling Ingredients

Customer Service Coordinator

Hamilton, ON, Canada

Salary range: $45,000 – $55,000 depending on experience · Full-time

Within 25 km of Hamilton · About 9.3 km from the city centre

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Job details

Pay: Salary range: $45,000 – $55,000 depending on experience
Job type: Full-time
Apply by: Nov 18, 2026
Posted: Oct 19, 2026

Original job description

Position Summary

JOB DESCRIPTION

Reporting directly to the Supervisor of Customer Service, the Customer Service Coordinator is responsible for responding to external customer inquiries and resolving requests in a timely and professional manner. The ideal candidate will thrive in a fast-paced environment and demonstrate strong multitasking abilities while supporting both the Logistics Supervisors and Sales Department.

Key Responsibilities

Manage inbound and outbound calls with professionalism and a focus on delivering exceptional customer service
Respond to customer inquiries received via telephone, email, or written correspondence politely and promptly
Investigate and resolve customer inquiries and service requests efficiently
Analyze customer concerns to determine the most appropriate and effective resolution
Support DICI commitment to excellence in customer service
Perform administrative duties, including reporting and data entry and review
Engage with both new and existing customers regarding new products and renewal opportunities

Qualifications

At least 1-year minimum of experience in customer service an asset
Strong written and verbal communication skills
Previous call center experience preferred
Highly self-motivated with a positive attitude
Proficiency in Microsoft Office, especially Word and Excel
Strong interpersonal and organizational skills
Ability to communicate clearly and professionally over the phone
Excellent multitasking and time management abilities
Ability to troubleshoot in a dynamic and fast-paced environment
Ability to de-escalate customer concerns in a tense situation
Ability to maintain positive and fact-based responses and exercise self-awareness under pressure
Own transportation (no city transportation in the area)

What We Offer

Salary range: $45,000 – $55,000 depending on experience
Life Insurance, Disability, Employee Assistance Program
Flexible Health and Dental Benefit Plan
Defined Contribution Pension Plan
Educational Assistance Programs and, Scholarship Programs

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More about this job

Responsibilities

Handle inbound and outbound customer communications, investigate inquiries and service requests, and provide timely, professional resolutions. Support logistics supervisors and the sales department with administrative tasks, reporting, data entry, and customer engagement about products and renewals.

Requirements

At least one year of customer service experience is an asset, and previous call center experience is preferred. Candidates should have strong communication, organizational, multitasking, and time-management skills; proficiency in Microsoft Word and Excel; the ability to troubleshoot and de-escalate concerns; and their own transportation.

Skills

Customer Service
Written Communication
Verbal Communication
Call Center Experience
Microsoft Word
Microsoft Excel
Interpersonal Skills
Organization
Multitasking
Time Management
Troubleshooting
Conflict De-escalation
Data Entry
Reporting
Customer Inquiry Resolution
Professional Telephone Communication

Benefits

Life Insurance
Disability Insurance
Employee Assistance Program
Flexible Health and Dental Benefit Plan
Educational Assistance Programs
Scholarship Programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Inquiries
Inbound Calls
Outbound Calls
Call Center
Service Requests
Customer Issue Resolution
Customer De-escalation
Microsoft Office
Microsoft Word
Microsoft Excel
Data Entry
Reporting
Administrative Duties
Logistics
Sales Department
Product Renewals
Customer Retention
Time Management
Multitasking
Troubleshooting
Written Communication
Verbal Communication
Manufacturing

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