Jobs in Hamilton

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Within 25 km of Hamilton

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Executive Aviation

Customer Service Agent

Hamilton, ON, L0R 1W0, Canada

The range of salary for this position is $18.40-$21.45/hour. · Part-time

Within 25 km of Hamilton · About 14.8 km from the city centre

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Job details

Pay: The range of salary for this position is $18.40-$21.45/hour.
Job type: Part-time
Apply by: Jan 3, 2027
Posted: Oct 5, 2026

Original job description

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!

Our operation in Hamilton keeps growing and provides our team members with an amazing opportunity to work with many of our different airline partners. In Hamilton you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. So, would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Are you someone who is known for reliability and flexibility?

If you answered ‘Yes!’ to any of our question, then apply and come join us! Executive Aviation is hiring Customer Service Agents at the Hamilton Airport (YHM) who love working in the tourism industry, and anything people and travel related. This role reports directly to an amazing Shift Lead who is there to support you.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $18.40-$21.45/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

Greeting passengers
Following airline specific check-in policies and procedures
Have proper security clearances
Provide pre-flight first class or priority seating grooming for the flight
Manage passenger boarding as per airline procedures
Understanding flight document requirements and carry-on allowances
Positively working with airline crew
A physical ability to consistently lift up to 70lbs/32kgs
Kindly enforce airline and airport policies and procedures to passengers
In some cases, learn how to bridge an airplane
Other duties as assigned

Qualifications

At least 2 years in customer service role
Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
Previous airport experience would be considered an asset
Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
Strong communication skills
An ability to meet all conditions of employment:
- Restricted Area pass issued by Transport Canada
- A criminal background check
- Hold a valid driver’s license

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More about this job

Responsibilities

The Customer Service Agent is responsible for greeting passengers, managing boarding procedures, and ensuring compliance with airline and airport policies. They also assist with pre-flight grooming and collaborate effectively with airline crew members.

Requirements

Candidates must have at least 2 years of customer service experience and the ability to obtain a Restricted Area pass from Transport Canada. A valid driver's license, a clean criminal background check, and the physical ability to lift up to 70lbs are also required.

Skills

Customer service
Communication skills
Reliability
Flexibility
Check-in procedures
Passenger boarding
Security clearance
Lifting
Aviation industry knowledge

Benefits

Health benefits
Flight benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Aviation
Airport Operations
Travel
Tourism
Check-in
Boarding
Security Clearance
Shift Work
Transport Canada
Ground Handling

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